1. Information We Collect

When you interact with our chatbot or website, we may collect the following information:

Personal identifiers: Name, phone number, email address (if provided).

Chat data: Messages and questions sent to our chatbot.

Appointment or form data: Desired date/time, selected service type, booking status/ID

 

2. How We Use Your Information

We use your data to:

• Provide and operate the chatbot and appointment scheduling features.

• Respond to your inquiries and basic symptom descriptions

• Forward necessary booking details to the relevant clinic staff

• Improve service quality

 

3. Data Sharing and Disclosure

We do not sell your data. However, we may share data with:

• Third-party service providers, such as cloud hosting or AI processing tools (e.g., OpenAI, Meta).

• Healthcare providers or clinic staff, if necessary to fulfill your request (e.g., appointment booking).

 

4. Data Retention

• Currently not storing any information as we only feed in what you input to the chatbot for a reply

​​​​​​​5. Your Rights

You have the right to:

• Access or request a copy of your personal data.

• Request correction or deletion of your data.

• Withdraw consent at any time.

• Please contact us at yychow233@gmail.com to exercise your rights.

 

6. Cookies & Tracking

• Our current chatbot does not use cookies for advertising or behavioral profiling. 

 

7. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised "Effective Date."

 

8. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact COTech Enterprise

 

Email: yychow233@gmail.com

Phone: +6010-5212333